Customer Experience Analytics
As digital channels grow, new opportunities and complexities of understanding customers come along. In order to provide customer experience and achieve a good result, we need to fully understand the customer. Understand every step of the journey with Customer Experience Analysis.
Visualize customer travel, repeat sessions, and access the information you need to create a customer experience. To explore opportunities, explore your sites and practices from a customer perspective.
Design a seamless customer experience for every customer to be understood and optimized. Bring up the information you need to solve the problems, increase conversions, and maximize lifetime customer value.
Visualize customer journeys
Visualize and rank cross-channel customer journeys by performance. Understand precisely how customers interact with your sites and apps.
Redesign Customer Experiences
Repeat any session to see exactly what your customer is experiencing. Identify new opportunities to improve the customer experience and elaborate the journey to get more conversions.
Get the ideas that you need
Know what marketing campaigns, touchpoints, and channels drive revenue and other business outcomes. Determine ROI and understand where to invest and what’s not working.
- Installation and implementation Support for Digital Analytics, Tealeaf and Journey Analytics
- Personalized training and skill transfer based on best practices
- EUBX integration and endpoint setting
- Digital Analytics Tuneup and Tag Audit
- Digital Analytics report creation and setup
- Integrated analytical analysis of customer experience
- Tealeaf activity and report formation
- User session analysis
- Set up heat maps, form analysis and link analysis
- Journey and Mindset reporting
IBM Watson Customer Experience Analytics
- Provide your customer journey optimization skills and expertise with using the IBM Watson Customer Experience Analysis
- Easily Exchange cutomer data between your IBM and third-party solutions for holistic customer insight.
- Use components to build an integrated view of the customer experience
- Understand multi-channel customer journeys