AI360CX: AI DRIVEN CUSTOMER EXPERIENCE PLATFORM

Smart Customer Journey Optimizer

Maps, analyzes, and optimizes customer journeys across all touchpoints using AI to ensure seamless, relevant, and impactful interactions at every stage.

AI Sentiment Analysis & Feedback Management

Uses AI to analyze customer feedback and sentiment across channels, providing insights that allow businesses to improve service and address concerns proactively.

Conversational AI Assistants

Provides AI-powered virtual assistants (LEVA, CoPilot) for customer service, marketing, and sales automation, offering natural, human-like interactions across platforms.

Dynamic Customer Data Enrichment

Enriches customer profiles in real time by integrating data from CRM systems, social media, and other sources, ensuring businesses have accurate and up-to-date information.

Digital Asset Management

AI360CX’s Digital Asset Management integrates content management, product information management, and learning management into a unified platform, enabling seamless synchronization across channels for consistent, personalized digital experiences.

Seamless Customer Experience

Provides a unified and consistent experience across all customer touchpoints, ensuring smooth interactions that enhance satisfaction and loyalty.

AI-Driven Personalization

Leverages AI to deliver personalized content and interactions based on customer preferences, behavior, and historical data, driving deeper engagement.

Integrated Omnichannel Experience Management

Ensures consistent messaging and seamless transitions across multiple channels (web, social media, mobile, etc.) for a unified customer experience.

Behavioral Insights Marketing Automation

Utilizes customer behavior data to automatically trigger marketing campaigns, ensuring relevant and timely messages are delivered across channels.

AI-Powered Lead Generation & Nurturing

Automates lead generation, nurturing, and scoring processes using AI and machine learning to focus efforts on high-potential leads and conversions.

Smart Opportunity Management

Tracks every stage of the sales process, offering AI-driven insights into opportunities and strategies to close deals faster.

AI-Enhanced Sales Tracking & Forecasting

Provides real-time sales tracking and accurate forecasts based on customer data, trends, and predictive analytics, enabling better planning and decision-making.

Predictive AI for Order Management

Optimizes order processing and inventory management by predicting customer demand and automating workflows, ensuring timely and efficient order fulfillment.

Omnichannel Customer Services Automation

Automates customer service tasks across channels (email, chat, phone) and routes cases to the appropriate agents using AI, improving response times and service quality.

AI-Powered Self-Service Portals

Empowers customers to resolve issues, submit cases, and track progress independently, improving satisfaction and reducing support team workloads.

Real-Time Customer Analytics & Insights

Analyzes customer data in real time, offering actionable insights into customer behavior, preferences, and trends, helping to optimize engagement strategies.

Advanced AI-Driven Customer Segmentation

Segments customers based on real-time behavior, preferences, and predictive analytics to deliver highly targeted and relevant campaigns.

AI-Powered Proactive Customer Engagement

Leverages AI to predict customer needs and proactively engage with personalized content or support, improving satisfaction and retention.