AL360CX: Conversational AI Assistants

Voice and Natural Language Processing (NLP)

LEVA communicates using advanced voice recognition and NLP capabilities. It listens, understands, and responds to voice commands or written instructions, delivering real-time responses that feel natural and conversational.

• Human-Like Dialogue: LEVA’s dialogue map isn’t fixed; it evolves based on user behavior and context.
• Multichannel Communication: LEVA works across multiple platforms—websites, mobile apps, call centers, smart screens, and even as a robot assistant.

Personalized Interactions Across Channels

LEVA is built to provide context-aware responses across various channels. Whether it's interacting with customers in a retail store, on a website, or through a mobile app, LEVA delivers personalized and contextual responses based on user inquiries.

• Dynamic Interactions: LEVA adapts to users’ needs, from providing store directions to offering personalized advice on health or product recommendations.
• Emotionally Intelligent: LEVA’s design allows it to acknowledge customers’ emotional states, making interactions more empathetic and human-like.

Comprehensive Knowledge Integration

LEVA can access real-time information such as traffic updates, weather conditions, product information, or business locations. Its ability to retrieve and relay information based on user input provides a fully interactive experience that adds value to customer engagement.

Example: When a customer inquires about a pharmacy location in a shopping mall, LEVA not only provides directions but also wishes the customer a speedy recovery.

Advanced AI Infrastructure with IBM Watson

LEVA’s AI infrastructure is powered by IBM Watson, a leading cognitive solution that enables the assistant to analyze and understand data like a human expert. Watson’s cognitive capabilities allow LEVA to:

• Perceive customer issues.
• Understand complex queries in context.
• Evaluate options and provide personalized solutions.
• Make data-driven decisions with high accuracy.

LEVA, powered by IBM Watson, is designed to not only assist customers but also provide an immersive, intuitive experience that spans across all touchpoints, ensuring consistent, human-like interaction.

AI-Powered CRM Assistance

CoPilot is built to serve as a centralized workspace for CRM users, offering AI-assisted insights, task management, and personalized recommendations. It allows businesses to enhance customer engagement through intelligent automation.

• Opportunity Scoring: CoPilot analyzes sales opportunities, providing scoring, probability analysis, and next-best steps for your sales team.
• Email Generation: Automatically generate personalized emails for customers with tailored content, product recommendations, and follow-up actions.
• Sales Analytics: Summarize key performance indicators (KPIs) and forecast outcomes based on customer data and sales performance.

Marketing Automation and Campaign Optimization

CoPilot extends its capabilities into marketing by helping businesses optimize audience segmentation, content creation, and campaign execution.

• Audience Segmentation: Generate audience segments with rules, filters, and lookalike suggestions for precision targeting.
• Campaign Design: Automate the creation of marketing flows, from content generation to campaign deployment, with visual and textual assets.
• Lead Management: CoPilot generates insights on lead scoring, funnel analysis, and offers recommendations for the next best marketing actions.

Customer Service Enhancement

CoPilot transforms customer service operations by helping service teams resolve cases faster, with better insights and recommendations.

Knowledge Management: CoPilot suggests relevant knowledge articles, similar cases, and best practices for agents to assist in case resolution.

Advanced Case Routing: Analyze agent workload and case timelines to route cases to the best-suited agent, ensuring fast and accurate resolutions.

Sentiment Analysis: Provide real-time sentiment analysis to evaluate customer satisfaction and improve engagement.

No-Code Application Development

CoPilot is also a powerful tool for developers, enabling no-code app development and workflow design assistance. With CoPilot Designer, users can:

• Create application prototypes based on narrative descriptions.
• Optimize workflows with real-time suggestions for workflow elements.
• Convert user stories into business rules without coding, simplifying the development process for non-technical users.

Real-Time Data Analysis

CoPilot provides insights based on real-time data, allowing businesses to track KPIs, performance metrics, and customer engagement trends. These insights allow businesses to make data-driven decisions and optimize processes in real time.