AI360CX: SEAMLESS AND HOLISTIC CUSTOMER EXPERIENCE

Awareness:
Building Brand Recognition and Attracting New Customers

In the Awareness stage, businesses focus on attracting potential customers and building brand recognition. AI360CX provides tools that help businesses identify and engage with new audiences.

Behavioral Insights Marketing Automation

Track customer behavior across multiple channels and use that data to create personalized campaigns that engage potential customers during their first interactions with the brand.

Micro-Segmentation

Use powerful AI-driven segmentation to identify specific target groups and deliver highly personalized marketing messages to attract attention and spark interest.

Omnichannel Experience Management

Ensure a consistent brand message across all customer touchpoints, including social media, email, SMS, and web, providing a unified brand experience that draws in prospects.

Real-Time Customer Analytics

Gain insights into how potential customers are interacting with your brand in real time, allowing you to adjust campaigns on the fly and optimize engagement.

Digital Asset Management (DAM)

AI360CX’s Digital Asset Management (DAM) capabilities offer a unified platform that integrates content management, product information management, and learning management into one seamless system. With AI360CX DAM Platforms (Ledis, LE Catalogue, LuckyEye Academy), businesses can ensure that their content—whether it’s for websites, social media, product catalogs, or training materials—remains consistent, accurate, and optimized across all channels. This capability helps maintain control over content distribution and updates, enabling brands to provide personalized digital experiences while ensuring that all assets are synchronized and aligned with the latest campaign strategies.

Incorporating Digital Asset Management into the awareness stage not only ensures brand consistency but also enhances the efficiency of content delivery, allowing businesses to update and distribute digital assets across multiple platforms seamlessly, driving better engagement and recognition from potential customers.

Consideration:
Engaging Prospects and Nurturing Interest

At the Consideration stage, prospects are evaluating options, and AI360CX ensures that businesses can effectively nurture these prospects into qualified leads

AI-Powered Lead Generation & Nurturing

Collect and nurture leads through AI-powered tools that automatically engage prospects based on their behavior, scoring leads to prioritize the highest potential opportunities.

Conversational AI Assistants

Leverage AI assistants like LEVA andCreatio CoPilot to engage prospects through personalized conversations, answering their questions and guiding them through the product discovery process.

Sales:
Converting Prospects into Customers

During the Sales stage, businesses focus on converting prospects into paying customers. AI360CX helps streamline and optimize sales processes for higher conversion rates.

Smart Opportunity Management System

Manage and track opportunities with AI-powered insights, helping sales teams prioritize leads, track competitors, and monitor progress throughout the sales cycle.

AI-Enhanced Sales Tracking & Forecasting

Use AI-driven tools to forecast sales volumes, track performance, and compare sales indicators to ensure accurate projections and improved decision-making.

Seamless Lead Generation

Ensure smooth handoff from marketing to sales with unified data that supports seamless transitions and consistent follow-up.

Predictive AI for Order Management

Streamline the order management process with predictive AI tools that manage customer orders efficiently, ensuring accurate fulfillment and timely delivery.

Customer Service:
Delivering Excellent Post-Sales Support

The Customer Servicestage focuses on providing timely and personalized support, which is critical to maintaining customer satisfaction. AI360CX enhances customer service through integrated, intelligent automation.

Omnichannel Customer Service Automation

Provide customers with personalized, consistent support across multiple channels—email, chatbots, social media, and more—ensuring that they receive timely and relevant assistance no matter how they engage.

AI-Powered Self-Service Portals

Enable customers to access answers, submit support cases, and resolve issues on their own through self-service portals, reducing pressure on service teams.

Sentiment Analysis & Feedback Management

Use AI-powered sentiment analysis to track customer satisfaction in real time, allowing businesses to identify and address concerns before they escalate.

Conversational AI Assistants

AI-powered assistants like LEVA can engage customers directly to resolve common inquiries, offer recommendations, and provide proactive support, reducing wait times and improving customer satisfaction.

Loyalty:
Building Long-Term Relationships and Retaining Customers

In the Loyalty stage, businesses aim to retain existing customers and foster long-term relationships. AI360CX provides tools that encourage loyalty through personalized experiences and continuous engagement.

AI-Driven Personalization

Use real-time data and behavioral insights to deliver personalized offers, messages, and rewards that encourage repeat purchases and deepen customer relationships.

Customer 360° View

Maintain a complete view of every customer across all touchpoints, enabling businesses to deliver highly tailored experiences that align with individual preferences and history.

Predictive AI for Retention

Anticipate churn by using predictive analytics to identify at-risk customers, and deploy personalized retention campaigns to re-engage them before they leave.

Loyalty Program Automation

Automate loyalty programs that reward repeat purchases, referrals, and engagement, ensuring customers are consistently incentivized to stay with your brand.