General Overview of AI360CX
AI360CX is an advanced AI-driven customer experience platform developed by LuckyEye. It integrates AI and machine learning to deliver personalized, seamless, and real-time customer engagements across multiple channels. From lead generation to sales tracking and customer service automation, AI360CX helps businesses transform their customer experience management and optimize operations.
AI360CX enhances customer engagement by leveraging AI to analyze customer behavior and preferences in real-time. It helps businesses predict customer needs and deliver personalized interactions at the right time through various channels, including email, SMS, social media, and voice assistants.
AI360CX offers several powerful features, including:
AI360CX automates lead generation through machine learning models that capture touchpoints from web forms, social media platforms like Facebook, Instagram, and LinkedIn, and nurture contacts until they convert into qualified leads. Its predictive lead-scoring functionality helps prioritize high-potential leads for timely engagement.
AI360CX’s omnichannel customer service automation uses AI to streamline case routing, prioritize inquiries, and provide customer satisfaction analysis. By automating repetitive tasks and offering real-time insights, businesses can enhance their response times, ensure consistency, and improve customer satisfaction.
AI360CX uses real-time data integration and a 360° customer view to deliver highly personalized experiences. Its powerful micro-segmentation features break down the customer base into specific groups, enabling businesses to offer targeted, contextually relevant content and engagement strategies across all customer touchpoints.
AI360CX integrates all communication channels—such as email, SMS, social media, mobile apps, and more—into a single platform, ensuring consistent messaging across channels. The platform also enables real-time interaction, allowing businesses to respond promptly to customer inquiries and deliver a unified customer experience across every channel.
Yes, AI360CX offers a smart opportunity management system that tracks every stage of the sales process, from identifying key decision-makers to analyzing competitors. Its action-oriented dashboards help sales teams follow optimal strategies for prolonged sales cycles while offering real-time data on opportunities, performance, and efficiency.
AI360CX enables AI-powered sales tracking and forecasting by centralizing sales data and using advanced predictive algorithms. It can generate accurate sales volume predictions and forecasts based on multiple variables such as sales reps, accounts, industries, and time periods, helping businesses optimize their sales efforts.
AI360CX offers dynamic customer data enrichment, continuously updating customer profiles with real-time data from various sources such as CRM systems, social media, and customer interactions. This ensures that businesses have access to the most up-to-date and accurate customer data, driving smarter decisions and personalized engagement strategies.
LEVA and CoPilot are AI-powered conversational assistants integrated into AI360CX. LEVA simulates human intelligence to deliver voice-activated, natural language interactions, while CoPilot offers real-time suggestions for customer service, marketing, and sales teams. Both assistants help automate repetitive tasks, provide real-time insights, and scale customer engagement across channels.
Yes, AI360CX’s marketing automation tools use behavioral insights and AI to automate campaign workflows, segment audiences, and optimize marketing strategies based on real-time data. It helps businesses create personalized marketing campaigns that improve customer engagement and conversion rates.
AI360CX’s smart customer journey optimizer uses AI to analyze each customer’s interaction with the brand, helping businesses identify the best steps to guide customers through the purchase cycle. The platform ensures seamless experiences from initial awareness to post-purchase loyalty by automating and enhancing customer touchpoints.
AI360CX integrates with omnichannel order management systems and ERP platforms, streamlining the order process from multiple channels (online and offline). It includes tools for tracking inventory, automating returns, and managing product information, which enhances operational efficiency and customer satisfaction.
Businesses using AI360CX can expect:
General Overview of AI360CX
AI360CX is an AI-powered platform designed to optimize customer journeys, improve customer experiences, and drive operational efficiency through automation and real-time data insights.
AI360CX leverages AI and machine learning to analyze customer behavior, predict needs, and deliver personalized interactions across multiple channels in real-time.
Yes, AI360CX is designed to be scalable, making it an excellent solution for businesses of all sizes, from small startups to large enterprises.
AI360CX offers omnichannel customer service automation, streamlining support processes, routing cases to the appropriate teams, and providing AI-driven suggestions to resolve customer issues faster.
AI360CX is applicable across multiple industries, including retail, finance, healthcare, telecom, e-commerce, and more. It helps businesses in any sector improve customer engagement, streamline operations, and drive growth.
Customer Experience Optimization with AI360CX
AI360CX uses real-time data and behavioral insights to offer tailored customer interactions. It automatically segments customers and delivers personalized messages, offers, and product recommendations based on preferences and behaviors.
A 360° customer view consolidates data from all customer touchpoints, providing a comprehensive understanding of the customer’s journey. AI360CX enables this unified view, which is essential for delivering personalized and seamless experiences.
AI360CX enhances customer retention by offering predictive analytics to identify at-risk customers and deploying personalized re-engagement campaigns before they churn.
Yes, AI360CX optimizes the entire customer journey by automating interactions across channels and using AI to deliver timely, personalized experiences at every stage—from awareness to loyalty.
AI360CX integrates all communication channels (email, social media, SMS, mobile apps) into one platform, allowing businesses to deliver consistent, relevant, and real-time messages across all touchpoints.
AI-Driven Personalization and Lead Generation
AI-driven personalization uses real-time data and AI algorithms to tailor customer interactions based on individual behaviors, preferences, and historical data, ensuring a unique experience for each user.
AI360CX automates lead generation by capturing leads from multiple channels, nurturing them using machine learning models, and scoring them based on their likelihood to convert into customers.
Predictive lead scoring in AI360CX uses machine learning algorithms to analyze customer behaviors and data, predicting which leads are most likely to convert and allowing businesses to prioritize high-value opportunities.
Yes, AI360CX automates lead nurturing by tracking customer interactions, segmenting leads, and sending personalized content to guide prospects through the sales funnel until they are ready to convert.
AI-powered lead generation accelerates the sales process, increases conversion rates, improves lead quality, and ensures that sales teams focus on the most promising opportunities.
Sales Management and Automation with AI360CX
AI360CX provides AI-enhanced sales tracking that centralizes data, automates sales processes, and offers predictive insights into sales volume and revenue, helping businesses make data-driven decisions.
Yes, AI360CX uses predictive analytics to forecast sales performance based on historical data, current trends, and behavioral insights, helping businesses set realistic goals and adjust strategies.
Smart opportunity management in AI360CX helps sales teams track opportunities from initial contact to close, offering insights into competitor analysis, key decision-makers, and optimal sales strategies.
AI360CX automates repetitive sales tasks, such as managing quotes, tracking orders, and invoicing, freeing up sales teams to focus on high-value activities and closing deals.
AI360CX optimizes the sales pipeline by identifying bottlenecks, providing insights into lead and opportunity stages, and recommending next-best actions to move prospects closer to purchase.
Customer Service and Self-Service Portals
AI360CX automates case routing, prioritizes support tickets based on customer needs, and provides agents with AI-powered suggestions for resolving issues, leading to faster response times and higher customer satisfaction.
Omnichannel customer service automation ensures seamless support across all customer interaction channels, such as email, social media, chatbots, and phone, while centralizing customer inquiries in one platform.
AI360CX’s self-service portal allows customers to access knowledge bases, submit support requests, and track case progress on their own, reducing support team workloads and improving customer satisfaction.
Yes, AI360CX reduces support costs by automating repetitive tasks, providing self-service options, and enhancing agent productivity, allowing businesses to serve more customers with fewer resources.
AI-powered self-service portals empower customers to resolve issues independently, increase customer satisfaction, reduce wait times, and free up support agents for more complex tasks.
AI Analytics and Data-Driven Insights
AI360CX leverages machine learning to analyze customer data in real-time, providing actionable insights into customer behavior, preferences, and engagement patterns to drive more informed business decisions.
Real-time customer analytics allows businesses to monitor customer interactions as they happen, enabling businesses to adapt strategies instantly, improve engagement, and increase conversion rates.
AI360CX continuously updates customer profiles by integrating data from multiple sources, including CRM systems, social media, and web tracking, ensuring businesses always have accurate and up-to-date insights.
AI360CX provides insights into customer demographics, behavior, preferences, engagement trends, product performance, and sales forecasts, all of which help businesses refine their strategies.
Yes, AI360CX uses sentiment analysis to track customer satisfaction levels by analyzing feedback, social media interactions, and survey results, helping businesses take proactive action to improve service.
Operational Efficiency and Automation
AI360CX automates tasks such as lead scoring, case management, invoicing, and customer service workflows, allowing employees to focus on high-impact tasks that require human intervention.
AI-driven automation increases productivity, reduces human error, streamlines operations, and accelerates business processes, helping companies save time and lower costs.
Yes, AI360CX can integrate with existing CRM platforms to unify customer data and streamline operations across marketing, sales, and service departments.
AI360CX improves collaboration by providing a unified platform where all departments can access shared data, view real-time insights, and collaborate on tasks and processes seamlessly.
AI360CX reduces operational costs by automating routine tasks, minimizing manual processes, and optimizing resources, resulting in increased efficiency and cost savings across departments.
AI and Predictive Capabilities
Predictive analytics in AI360CX use historical data and AI algorithms to forecast future outcomes, such as predicting customer behavior, sales trends, and lead conversion rates.
Yes, AI360CX uses machine learning models to identify patterns that indicate potential customer churn, allowing businesses to deploy retention strategies before customers leave.
AI360CX uses predictive lead scoring to assess the likelihood of a lead converting into a customer, based on factors like engagement history, demographic data, and behavioral patterns.
Predictive AI for order management helps businesses forecast order demand, manage inventory, and streamline order fulfillment processes to ensure timely and accurate delivery of products.
AI360CX provides sales teams with predictive forecasts based on historical data, sales trends, and real-time customer interactions, helping businesses plan more effectively and meet revenue targets.
AI Assistants and Conversational AI
LEVA is an AI-powered virtual assistant that mimics human intelligence and natural conversation. It helps automate customer service, answer queries, and enhance customer interactions across digital and physical channels.
Creatio CoPilot is an AI assistant integrated with AI360CX that offers real-time suggestions for marketing, sales, and service teams, helping them automate tasks, generate content, and make data-driven decisions.
Yes, LEVA can be integrated with multiple platforms, including websites, mobile apps, call centers, and smart devices, to offer omnichannel customer support.
Conversational AI, like LEVA and CoPilot, enhances engagement by offering real-time, personalized responses to customer inquiries, automating repetitive tasks, and improving response times.
LEVA can handle inquiries, provide product information, resolve common issues, assist with order tracking, and even offer proactive recommendations based on customer preferences.
Customization and Integration
Yes, AI360CX offers no-code tools that allow businesses to customize workflows, dashboards, and processes without technical expertise, ensuring the platform adapts to unique business requirements.
Yes, AI360CX integrates seamlessly with ERP systems, enabling businesses to synchronize data, manage orders, and automate workflows across departments.
AI360CX offers a fast deployment process using no-code technology, allowing businesses to set up and configure the platform quickly without extensive IT resources.
Yes, AI360CX allows businesses to create customizable dashboards that track KPIs in real-time, providing actionable insights into customer engagement, sales performance, and operational efficiency.
AI360CX follows strict security protocols to protect customer data and complies with international data privacy regulations, ensuring that businesses can safely store and manage sensitive information.