AL360CX: Predictive AI for Order Management

Omnichannel Order Management

AI360CX brings together order processing from all your sales channels—both online and offline—into a unified platform. This omnichannel order management system enhances communication across departments and centralizes the entire order process, ensuring that customers receive consistent and efficient service regardless of where or how they place their order.

Centralized Order Processing

Manage orders from eCommerce websites, retail stores, call centers, and other sales channels through a single platform.

Improved Internal Communication

Synchronize order data across departments like sales, inventory, and customer service to reduce errors and delays.

Real-Time Tracking

Track orders from placement to fulfillment with real-time updates that keep your teams and customers informed.

No-Code Customization & Workflow Optimization

One of the standout features of AI360CX is its no-code technology, allowing businesses to customize and optimize their order management workflows without any technical expertise. This flexibility ensures that your order process can adapt to your specific needs, whether you need to automate approvals, create custom shipping processes, or adjust order routing based on changing conditions.

Drag-and-Drop Workflow Builder

Easily create or modify workflows to optimize each step of the order process without the need for coding.

Dynamic Workflow Adaptation

Quickly adjust workflows based on inventory levels, shipping requirements, or customer preferences.

Automation of Repetitive Tasks

Automate routine tasks such as order approvals, invoicing, and fulfillment, freeing your team to focus on more strategic activities.

Predictive AI for Order Processing

AI360CX leverages Predictive AI to forecast demand, optimize inventory management, and predict order patterns. By analyzing historical data, sales trends, and real-time customer behavior, the platform helps businesses proactively manage stock levels and streamline the order process.

Demand Forecasting

Use AI to predict future sales volumes and product demand, ensuring that your inventory is optimized to meet customer expectations without overstocking.

Automated Order Routing

Automatically assign orders to the best fulfillment center based on location, product availability, and delivery times, ensuring faster order processing.

Reduced Manual Errors

AI-powered automation reduces human errors, ensuring that orders are processed accurately and efficiently.

Detailed Product Information & Inventory Management

AI360CX offers comprehensive product information management, centralizing all product data—including pricing, descriptions, stock levels, and variants—into a single platform. This enables businesses to manage inventory more effectively, preventing stockouts or overstocking and ensuring that orders are fulfilled accurately.

Centralized Product Data

Manage all product information in one place, ensuring consistency across all sales channels.

Real-Time Inventory Management

Track inventory levels in real-time, enabling better decision-making and ensuring product availability when customers need it.

Automatic Stock Alerts

Set up automated alerts for low stock levels, allowing your team to restock products proactively.

Automated Returns & Exchange Management

Handling returns and exchanges can be a time-consuming process, but with AI360CX’s automated return processing, businesses can provide customers with a smooth, hassle-free return experience. The system automates return workflows, from generating return labels to processing refunds, ensuring timely and accurate handling of returns.

Streamlined Returns

Automate the entire returns process, including label generation, refunds, and customer communication.

Improved Customer Experience

Make the return process seamless for customers, ensuring that product exchanges or refunds are processed quickly and without errors.

Data-Driven Insights:

Gain insights into common reasons for returns, helping your business adjust product offerings or policies to reduce return rates.

ERP Integration for Enhanced Order Management

AI360CX seamlessly integrates with your existing ERP systems, combining order management and back-end processes like inventory control, procurement, and financial tracking. This integration allows for real-time data exchange, ensuring that your teams are working with accurate, up-to-date information across all business functions.

Real-Time Data Synchronization

Keep your order and inventory data synchronized across your ERP and CRM systems, reducing discrepancies and improving workflow accuracy.

Enhanced Visibility

Gain complete visibility into order status, inventory levels, and customer interactions from a single dashboard.

Seamless Collaboration

Facilitate better collaboration across departments, ensuring that sales, fulfillment, and accounting teams are aligned on each order.