Ready to transform your customer service experience with AI360CX’s AI-powered self-service portal?
AI360CX builds on over 25 years of expertise from LuckyEye, a company with a proven track record of successfully delivering more than 2000 portal projects. The AI360CX Self-Service Portal offers businesses a dynamic, customizable interface that opens select parts of your system to external users, such as customers, partners, contractors, and internal teams. Whether it's providing self-service options for customers, streamlining HR processes, or enabling collaboration with external partners, AI360CX’s portal functionality enhances efficiency, productivity, and user satisfaction.
Key Features of AI360CX Self-Service Portals
Tailored Access and Permissions
AI360CX’s portal capabilities allow organizations to grant specific access to different types of users, each with unique permissions. Whether it’s customers submitting support cases or partners tracking sales opportunities, the portal interface is designed to look and feel like the primary AI360CX application, ensuring a seamless experience across all user types. Key capabilities include:
Custom Permissions: Define access based on user roles, ensuring that customers, partners, or contractors only see and interact with relevant sections of the system.
Consistent User Interface: The portal UI is similar to AI360CX’s main application, providing a familiar environment for users to navigate and interact with.
This tailored access ensures that each user only engages with the necessary functionality, protecting sensitive data while enhancing user experience.
Multiple Portal Configurations to Fit Your Needs
AI360CX offers various portal configurations tailored to different business use cases. These configurations provide flexibility to create a custom solution for each type of external user. The main configurations include:
Self-Service Portal: Enable customers to submit support tickets, track case resolutions, and access your knowledge base to quickly find answers to their issues. This frees up your support agents to focus on more complex tasks, while customers benefit from real-time updates and self-service capabilities.
Customer and HR Portals: For internal or external users, such as employees or contractors, AI360CX provides options to create applications, submit documents for approval, and track progress. HR portals can also act as central hubs for critical company documents and policies.
Partner Portals: Collaborate with external partners, track lead generation, manage opportunities, and monitor partner tiers. The portal can be customized to support partner programs, training, and certifications.
Each configuration is designed to meet specific business requirements, ensuring that you can manage different types of users effectively.
Comprehensive Data Access and Management
Through the AI360CX portal, users can view, edit, or create records, as well as add notes and attachments. This functionality is tailored to the user’s role and permissions, ensuring that sensitive data is protected while allowing users to engage with the system efficiently. The portal also enables:
Self-Service Data Management: External users can manage their own data, ensuring records are always up to date.
Real-Time Case and Record Tracking: Customers can monitor the status of their inquiries or support tickets, reducing the need for manual follow-ups.
This streamlined data access ensures that users can get the information they need quickly and efficiently, enhancing the overall user experience.
AI-Powered Automation for Self-Service
AI360CX’s self-service portal goes beyond basic functionality by leveraging AI-powered automation. Through the portal, users can:
Access AI-Driven Knowledge Base: Help customers find solutions to common issues without needing to contact support agents. The portal automatically suggests relevant knowledge articles based on the user’s inquiry.
Automated Case Tracking: Customers can submit cases and track their resolution in real time, reducing wait times and improving satisfaction.
With AI-driven automation, the self-service portal increases efficiency by handling multiple inquiries simultaneously, reducing bottlenecks, and enabling businesses to scale their customer support operations.
Use Cases for AI360CX Self-Service Portals
Customer Self-Service Portal
Empower customers with a self-service portal to handle common technical support tasks. Customers can:
This not only improves customer satisfaction but also enhances the overall productivity of your support agents.
HR Portals for Internal and External Employees
For businesses looking to optimize employee engagement, AI360CX’s HR portal acts as a central hub for managing internal and external employees. Features include:
This functionality streamlines HR processes and improves transparency for all users.
Partner and Dealer Portals
The partner portal supports collaboration between your business and external partners. With AI360CX, partners can:
These features help strengthen partnerships and create opportunities for growth by aligning external and internal sales efforts.
Customizable and Scalable Portal Solutions
AI360CX’s portal solution is fully customizable and scalable, allowing businesses to adapt the portal functionality based on their specific needs. With no-code technology and a composable architecture, organizations can:
This flexibility ensures that the AI360CX portal can be tailored to meet your unique business challenges while remaining scalable for future growth.
Seamless Integration with Third-Party Applications
AI360CX’s portal capabilities are enhanced by its ability to integrate seamlessly with over 700 third-party applications. This integration allows businesses to expand the functionality of their portal by:
Why Choose AI360CX Self-Service Portals?
AI360CX offers a robust and flexible portal solution that empowers businesses to:
With AI360CX’s AI-powered self-service portal, your business can deliver superior experiences, drive productivity, and reduce operational costs—all while ensuring the highest levels of customer satisfaction.
With AI360CX’s AI-powered self-service portal, your business can deliver superior experiences, drive productivity, and reduce operational costs—all while ensuring the highest levels of customer satisfaction.
Ready to transform your customer service experience with AI360CX’s AI-powered self-service portal?
Contact us today to schedule a demo and learn more about how our portals can empower your customers, partners, and employees.
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